Onze IT-oplossingen maken het leven van zorgteams, patienten en clienten makkelijker
We werken samen met innovatieve zorgorganisaties in heel Nederland
jullie digitalisering-roadmap?
Zo kunnen wij ook jullie zorgorganisatie helpen
Integratieplatform als ICT-ruggengraat
ETL, ESB, API-gateway, API-Management en Automation. Cloud, API’s en FHIR als centrale bouwstenen, maar ook ruimte ondersteuning voor legacy en on-prem. Alles in één unified platform.
Eigen regie over databeschikbaarheid
Ontsluit data eenmalig en maak hiermee (her)bruikbare informatie veilig bereikbaar naar gelang de vorm van (her)gebruik. Volledig vanuit eigen regie.
Consolideer en beheer jullie transmurale landschap
De groeiende vraag naar transmurale gegevensuitwisseling brengt een wildgroei aan koppelingen. Met het iPaas komen jullie als organisatie weer in control over jullie informatie.
Management van het héle organisatie integratielandschap
Ook buiten de zorg groeien IT-landschappen ongecontroleerd met point-to-point koppeling, gesloten platforms, one-off gateway en brokers. Wij brengen ook die integraties onder één beheer.
Eigen applicatielandschap, volledige controle
Geen generieke software die bijna past. Houd de regie over functionaliteit, data en jullie toekomstvisie. Dat betekent snellere aanpassingen en betere integratie met bestaande systemen.
Werknemersapps die dagelijks 1 uur tijd kunnen besparen
Van roosterplanning tot workflow-applicaties. Wij bouwen apps die zorgmedewerkers ondersteunen met tools die operationele efficiëntie én werknemerstevredenheid verhogen.
Patiënt- en cliëntgerichte applicaties
Ontwikkel portalen en apps die patiënten écht helpen en naadloos integreren met jullie bestaande zorgsystemen en jullie processen volgen.
Veiligheid en security by design
Onze security-first architectuur implementeert gelaagde beveiliging vanaf de ontwerpfase met end-to-end encryptie en zero-trust principes.
Alle kanalen gebundeld in één CustomerConnect-platform
Post, e-mail, sms én apps in één omgeving. Met slimme automatiseringen die direct inspelen op gedrag en behoeften van patienten of clienten, zonder handmatig werk.
Een persoonlijkere zorgcommunicatie
Weg met one-size-fits-all berichten. Elke ontvanger krijgt communicatie via het eigen voorkeurskanaal, op het juiste moment, met relevante content.
Real-time inzicht in communicatiestromen
Overzichtelijke dashboards tonen welke berichten werken per doelgroep. Verbeter communicatie waar nodig.
Concrete voordelen voor zorgorganisaties
Lagere administratieve lasten door automatisering, betere ontvanger-ervaring door tijdige communicatie. Verhoogde therapietrouw door gerichte follow-up berichten.
Future-ready AI ecosysteem
Harmony bouwt vandaag voor de AI-innovaties van morgen. LLM-integratie en schaalbaarheid ingebouwd vanaf de eerste applicatie.
Van experimentatie naar productie
Proof-of-concepts worden productie-applicaties. Robuuste architecturen met real-time datastromen en betrouwbare machine learning die dagelijks meerwaarde leveren.
AI-ready integratie vanaf de basis
Goede AI-oplossingen beginnen bij goede data-integratie. Onze iPaaS-aanpak zorgt voor toegankelijke datastromen die AI-modellen de juiste input geven voor betrouwbare resultaten.
Strategische aanpak, niet alleen componenten
Denk verder dan losse AI-tools. Wij kijken naar datagovernance, privacy én compliance voor duurzame AI-implementatie binnen jullie ICT-visie.
Waarom zorgorganisaties voor Harmony kiezen
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Altijd vanuit jullie zorgprocessen en jullie medewerkers
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When you need to unlock data generically and make system-agnostic information accessible, secure, and available, an integration platform becomes essential.
The New Challenges
The application and integration landscape in healthcare is evolving. At the application and infrastructure level, SaaS, Cloud, and Web apps have become the standard, with APIs serving as universal connectors.
Strategically, we're witnessing a shift in integration approach: from specific exchanges to generic availability. While this transformation has been ongoing for years, recent developments such as FHIR, the Wegiz Act, Regional (data) platforms, AI, and IoT have dramatically accelerated and expanded this change.
The MuleSoft Integration Platform, developed with an API-First approach, seamlessly addresses the challenges within this new integration landscape.
The various healthcare organisations we support with platform implementation have leveraged the platform's comprehensive integration and API Management capabilities to achieve these new integrations whilst solving and preventing several crucial strategic bottlenecks:
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- Enhanced management and insight into implemented integrations
- Reduced dependency on system suppliers
- Cost-effectiveness through architectural reusability and decreased reliance on system suppliers
- Flexibility in both implementing new integrations and adapting to current landscape changes
By implementing the MuleSoft integration platform, these organisations regain control over their integration landscape, ensuring ownership of data exchange aligns with responsibility for that exchange.
A Strategic Approach is Essential
Despite its numerous advantages, many healthcare organisations haven't yet considered implementing an integration platform. This is understandable.
Integration requirements typically emerge as part of a new healthcare process or application. The necessary integration is then incorporated into that project, utilising either the coupling capabilities of the involved system suppliers or existing middleware. While this addresses the immediate integration need, it contributes to growing bottlenecks in the organisation's integration landscape.
Regarding the "new" healthcare integration landscape, this is precisely where we stand: New integrations are being implemented one by one through various means - point-to-point, legacy middleware, or single-purpose supplier platforms, gateways, or brokers. While these bottlenecks may not cause immediate problems, examining the complete picture reveals looming challenges.
This presents an opportunity - not only to prevent further growth of these bottlenecks but particularly to capitalise on integration platform implementation. Every new integration now achieved through the integration platform prevents duplicate investment when an integration platform is eventually chosen.
However, seizing this opportunity and looking beyond immediate integration needs requires a strategic approach.
Essential for Data Accessibility
'Fortunately', the desire to achieve data accessibility will compel us to examine our current integration strategy. While other bottlenecks, challenges, and resulting problems may be surmountable, this doesn't apply to data accessibility.
Data accessibility, defined by the Ministry of Health as "having recorded health data available, accessible, and usable for all forms of (re)use", is a development whose impact is extraordinarily broad. It touches all layers and actors in the interoperability model. Ultimately, data accessibility can only be achieved across the entire chain. No single actor, system, or supplier can solve this independently - precisely what makes an integration platform indispensable in this transformation.
The interoperability requirements for infrastructure, applications, information, and security won't be supported by all systems (yet). Usable information will sometimes comprise data from various systems. Moreover, making this information securely accessible poses new requirements for how organisations handle publishing, sharing, and securing it.
These represent just a few of the integration landscape challenges that data accessibility brings to an organisation - precisely the challenges that the MuleSoft integration platform addresses, making it essential for achieving data accessibility.
Discover How Harmony Can Help with Integration Solutions!
Want to learn more about how an integration platform like MuleSoft can help your organisation improve data accessibility and resolve strategic bottlenecks? Contact Harmony today and discover how we can support you in implementing an effective integration platform or visit our healthcare page for more info.
Sleepless nights, endless debugging sessions, and gallons of caffeine. For Owen Corstens, a developer at Harmony working with Cordaan, the OutSystems Build for the Future Hackathon 2024 was a deep dive into the world of AI application development. Together with former colleague Nash, he built an innovative healthcare application in just seven days. "It was gruelling, but every minute was worthwhile," he says.
From Theory to Practice
"AI is often still theoretical," Owen explains, slightly tired but enthusiastic. "You read about it, you take training courses, but you ultimately learn the most by getting hands-on." He got this opportunity at the largest OutSystems hackathon to date, bringing together 330 developers from 17 countries.
During the day, Owen worked on his regular project at Cordaan; evenings were dedicated to the hackathon. "It was intense. Sometimes I was coding until two in the morning, only to get up hours later for my day job. But it was incredibly motivating to see how quickly we were progressing."
Technical Depth
The technical challenges were substantial. "We truly leveraged the full potential of OutSystems and the available AI services," Owen explains, listing the technologies used: "Azure Functions for image processing, Amazon Rekognition for facial recognition, MediaPipe Pose for body detection. We even built our own AI Agent using the OutSystems AI Agent Builder."
The team used ODC Forge components to accelerate development and implemented an event-driven architecture for real-time processing. "One of the coolest features is how we integrated speech recognition," Owen says. "Healthcare professionals can control the app via voice commands, which is crucial when you're being hands-on with patient care."
Lessons in AI Integration
The hackathon was a valuable learning experience. "I learned a great deal about practically implementing AI," Owen reflects. "For example, how to combine different AI services for better results, or how to use machine learning for preventative health checks."
A key insight was the balance between innovation and usability. "You can add all the AI bells and whistles, but ultimately it needs to work for the end-user," Owen says. "Our experience at Cordaan was invaluable in making these trade-offs."
Future Prospects for Harmony
Owen's participation in the hackathon means more than just a"competition" experience for Harmony. "I'm taking all this knowledge into future projects," he says. "We now have a blueprint for integrating various AI technologies into OutSystems applications. This is incredibly valuable for our clients."
The technical stack used is directly applicable to other projects:
- AI Agent Builder for creating custom AI agents
- Azure Cognitive Services for speech and text processing
- AWS services for advanced image recognition
- OutSystems ODC for fast, scalable application development
"We've demonstrated that you can build highly advanced AI applications with OutSystems," Owen says. "This opens doors for future innovations for all our clients."
Judging Continues
While the judging is still underway, Owen remains grounded. "Of course, winning would be fantastic, but that wasn't the focus," he says. The judges, comprising experts from Microsoft and AWS, are evaluating entries based on technical innovation (50% for AI applications), development efficiency (35%), and user interface (15%).
"We've built something we're proud of, and learned an incredible amount along the way. That knowledge is worth far more to Harmony than any prize."
A New Phase for Healthcare Innovation
The hackathon marks a new phase in Owen's development as a developer. "I'm now much more confident about implementing AI in our projects," he says. "We can offer clients like Cordaan even better solutions, based on real-world experience with these technologies."
His advice for other developers? "Dare to experiment. Yes, it takes time and energy, but the knowledge gained is invaluable. And with platforms like OutSystems, you can go from idea to working application faster than ever before."
You may not think about it when you receive the new premiums for your (health) insurance, but a lot of people are working behind the scenes to make sure you receive the correct information.
Indeed, in the last quarter of each year, a race against the clock starts for health insurers to inform all insured persons in a timely and adequate manner via various channels such as paper mail, e-mail and online platforms.
The challenge? Efficiently and accurately process huge amounts of data before the November 12 deadline. And the pressure is high, because the communication sent is crucial to maintaining customer satisfaction.
An advanced solution
Harmony sets with the help of Careconnect an advanced solution to address that challenge with health insurers (such as Menzis, ONVZ and Health & Security).
In short, CustomerConnect automates the process of data processing and communication. Through a direct link with the data of the health insurers, data is quickly and accurately converted to various forms of communication.
And that personalization can be very specific. In principle, you can ensure that a young customer aged 26 receives an email or WhatsApp message talking to “you/you” while the grandmother of that same customer receives a letter on the doormat where “you” and “your” are used.
With CustomerConnect, the mass of required communication is generated and distributed in a much shorter time, relieving the pressure on timelines.
Our colleagues Wai-Chiu and Jacco look back on their “year-end work” at Health & Security and ONVZ.
Jacco and Wai-Chiu: in the middle of the action
With a combined Harmony experience of 14 years, Wai-Chiu and Jacco are now not up to their test when it comes to annual work (premium adjustments).
As output experts, they are in the middle of the action and their experiences are often the same.
For example, the preparation of the assignment for both Wai-Chiu and Jacco began as early as September.
“Ultimately, you work with so many people, from marketing to insurance specialists, that a good preliminary work is really “key”.” A detailed roadmap is drawn up with strict deadlines and - very important - test phases for each step.
“And despite a crucial preparation, you still need to be able to be flexible at all times.” quotes Wai-Chiu. A strategic decision can still lead to an adjustment last minute (for example, the premium) and the systems must be able to flexibly anticipate this.
In close cooperation with marketing, copywriters, insurance specialists and the people who set the premiums, Jacco and Wai-Chiu ensure that everything ultimately comes together nicely and that the right information reaches the right person before the deadline.
This task involves details such as page transition, font size, photos, the layout of the letters and emails to finding out how quickly the letters can reach the print supplier, and ensuring that all communication is also archived correctly.
Or as Jacco calls it: “a few days of sweating”.
“If everything finally goes as planned, the satisfaction is also very great,” they both indicate.
And both the colleagues at Zorg & Zekerheid and ONVZ receive compliments for the collaboration. “That collaboration is really great”.
Customer experience at the center
Harmony's year-end work and its collaboration with health insurers is a textbook example of close commitment and dedication to providing customers with timely and clear information.
The power of a digital solution is undeniable in that story. This way, the maximum focus for our customers can go to their end customer, and we help ensure an optimal customer experience.
Zijn er nog vragen?
We use a transparent pricing model to avoid any negative surprises during the process. The costs are tailored to your current needs and scalability. In doing so, we offer predictability and insight into the investment in the long term.
We work with permanent contacts, short lines of communication and a customer success team, so that you always have a quick point of contact. Periodic consultations ensure coordination and transparency during the collaboration. This way, you will be continuously informed and, together, we will maintain control over progress and goals.
We use strict data management and access control protocols, fully in line with the AVG and NEN 7510. In the event of a data breach, we immediately follow the legally required procedures, with rapid communication and remedial actions. Transparency and care are always our focus.
Harmony has more than 25 years of experience helping companies from various sectors with their digital transformation. Over the years, we have developed a dedicated focus on the healthcare sector with specialist expertise.
This is reflected in our customer base, where we serve 12 major Dutch hospitals on the “cure” side, from Friesland to Limburg and, on the “care” side, are allowed to work with 4 major VVT organizations in Amsterdam and Eindhoven, among others. In addition, Harmony is the provider of IT-solutions for communication management for the majority of Dutch health insurers.
No empty promises. We comply with relevant standards such as ISO 27001 and NEN 7510. Privacy, information security and careful handling of data are not an afterthought but standard equipment for us.
We ensure maximum availability through 24/7 monitoring, redundant systems and clear processes. Our emergency plan includes clear escalation procedures, so that action can always be taken quickly and effectively. As a result, critical systems remain accessible and reliable even in exceptional situations.
De software is voorspelbaar en doet zijn werk, daarom is adoptie voor ons eigenlijk het meest belangrijke onderdeel. Dus werken we met korte sprints, werken we vanuit de ondervingen van de eindgebruiker, en is er een altijd een helder adoptieplan en duidelijke communicatie zodat medewerkers snel de meerwaarde van de oplossing zien en zich thuis voelen in de nieuwe systemen.